Welcome to the May edition of the BPO Insider Newsletter, where we’re unpacking the trends, tools, and talent strategies driving a smarter future. Whether you're exploring new offshore models or gearing up for AI-enabled workflows, this edition brings insights you can act on.
Let’s dive in, recalibrate the way we think about outsourcing, and see what’s next in the BPO landscape.
Inside Primis
Seamless Insurance Operations Across Every Key Insurance Management System
At Primis, we take the complexity out of insurance operations management, allowing carriers and agencies to focus on what matters most—underwriting, servicing, and business growth. From generating COIs in AMS360 to managing renewals in IMS and processing invoices in Sirius, our experts streamline operations across every major policy management system with speed and precision. Learn more→
Primis Highlights
Smarter Property Risk Assessment, Delivered by AI-Powered Digital FTEs
Primis introduces AI-powered digital FTEs designed to transform property risk assessment through real-time insights and predictive intelligence. From evaluating structural vulnerabilities to flagging potential underwriting red flags, our agent works around the clock to deliver fast, consistent, and data-backed evaluations. Learn more→
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Top Stories
EXPERTS PANEL
The Future Of Outsourcing: 2025 Perspectives On Global Collaboration
*Source: Forbes
From AI-enhanced development cycles to nearshore tech hubs in Latin America, outsourcing in 2025 is driven by innovation, not just efficiency. This article unpacks how emerging tech, predictive automation, and smarter cross-border collaboration are reshaping the global outsourcing playbook. Read more→
EXPERTS PANEL
Outsourcing vs. Subcontracting: What's the Difference?
*Source: Forbes
Outsourcing and subcontracting are often used interchangeably, but they’re not the same. This article breaks down the critical distinctions in control, intent, and long-term strategy that define each approach. For decision-makers, understanding the nuance could mean the difference between a scalable solution and a temporary patch. Read more→
Solutions Offered
The AI-Powered Path to Informed Risk Decisions
Outsourcing AI in insurance risk assessment is enabling carriers to deliver faster, more accurate underwriting decisions with minimal operational friction. The Integrated Risk Analysis Agent leverages AI-driven multi-dimensional risk scoring to assess property and policyholder risks across data points that human evaluators may overlook.
By integrating these capabilities into outsourced workflows, insurers gain seamless access to real-time, scalable insights, boosting efficiency without compromising precision. Learn more→
Thought Leadership
Outsourcing IT: A Strategic Move For Cost Savings And Specialized Support
*Source: Forbes
In a landscape shaped by rapid tech evolution and rising cybersecurity demands, outsourcing IT has become a strategic lever for companies aiming to access deep expertise without inflating costs. This thought leadership article explores how businesses—from startups to Fortune 100s—are leveraging outsourced IT not just for support, but for smarter, distraction-free operations and strategic guidance. Read more →
Insights
POCKET GUIDE
Reimagine Legal Contract Management with AI
AI is no longer a future vision—it’s a present-day game simplifier for legal contract management. In this pocket guide, discover how AI is redefining the contract lifecycle, turning traditional bottlenecks into opportunities for speed, accuracy, and strategic impact. Read more →
BLOG
6 Ways Digital FTEs are Transforming Insurance BPO
AI-powered Digital FTEs are redefining the Insurance BPO landscape by bridging the gap between automation and intelligent workforce transformation. This blog uncovers six high-impact ways these virtual agents are streamlining processes—from smart submission intake to proactive renewals—while enhancing accuracy, speed, and scalability. If you're looking to future-proof your insurance operations, this is your blueprint for making AI work with your people, not instead of them. Read more→
As we wrap up this edition, we hope it sparked ideas, challenged conventions, and brought you a step closer to unlocking smarter BPO strategies. But this is just the beginning—each month brings fresh innovations, bold shifts, and untapped opportunities across the outsourcing landscape. Stay curious, stay informed, and stay connected with us.
SUBSCRIBE to the BPO Insider Newsletter and be the first to explore what’s next. Thank you for being part of our community. See you in the next edition!
